Payroll and Accounting Services FAQ

Welcome to our comprehensive payroll and accounting services FAQ section. At PAYROLL BG, we understand that navigating the complexities of business operations in Bulgaria requires clarity and transparency. In this section, we have gathered the most frequent inquiries from our clients regarding our service delivery, onboarding processes, and professional standards. Through this Payroll and accounting services FAQ, we aim to showcase our professional standards and provide the clarity you need to see PAYROLL BG as the expert partner your business deserves. Our goal is to make your choice easier by demonstrating the value and reliability we bring to your operations.

Whether you are a startup or an established international entity, this Payroll and accounting services FAQ is designed to provide you with the essential information needed to understand how we ensure your business remains compliant with the National Revenue Agency regulations and local legislation. For specific details on how we handle tax compliance in Bulgaria, please explore our dedicated resources to ensure your operations stay efficient and legal.

01. How do we start if we want to work with PAYROLL BG?

We start with an online meeting to understand your business structure, operations, and objectives. Based on this discussion, we define the appropriate scope of regfistration, payroll and accounting support.

А service agreement is signed, outlining pricing, scope of work, timelines, and communication channels. To act on your behalf before the Bulgarian authorities, the client grants PAYROLL BG a notarised power of attorney (it must be legalised in Bulgaria if issued abroad). This authorisation allows us to access the client's electronic tax file with the National Revenue Agency (NRA).

Clients are also required to provide appropriate access to the company’s bank accounts to ensure accurate payroll processing, reconciliations, and statutory compliance.

02. How does PAYROLL BG handle the transition (onboarding) to your services?

Our onboarding process is designed to be seamless and stress-free. We start with a thorough review of your current accounting and payroll status. Then, we establish a secure communication channel and integrate your data into our systems. This transition usually takes between 5 to 10 business days, depending on the complexity of your business structure.

03. Will we have a dedicated point of contact?

Yes. A single responsible specialist coordinates all communication and ensures smooth delivery across services.

04. What reporting and communication can I expect as a client?

Transparency is key at PAYROLL BG. Clients receive monthly financial reports, VAT status updates, and payroll sheets on fixed dates. We use modern cloud-based solutions to ensure you have 24/7 access to your documents. Additionally, your dedicated account manager is always available for consultations via email, phone, or scheduled video meetings.

06. How does PAYROLL BG ensure compliance with changing Bulgarian laws?

The Bulgarian legal landscape, especially concerning labor law and taxation, changes frequently. Our experts monitor the State Gazette and legislative updates daily. We proactively inform our clients about any changes that might affect their business operations and implement the necessary adjustments in our accounting and payroll processing immediately to ensure 100% compliance.

07. How do you support foreign companies without permanent establishment in Bulgaria?

We specialize in assisting foreign businesses that need to comply with Bulgarian regulations without opening a local branch. Whether you require non-resident VAT registration or wish to hire local employees, our onboarding is fully compliant and streamlined. We act as your tax representative or payroll agent, managing everything from initial registration with the National Revenue Agency to monthly filings and social security contributions. PAYROLL BG ensures your international operations are 100% compliant, handling all communication and reporting so you don't need a physical office in Bulgaria.

Scope of Services

01. Which areas can we outsource to Payroll BG?

We provide payroll, accounting, employer and VAT registration, company formation and ongoing regulatory support in Bulgaria.

02. Can you assist both payroll and accounting together?

Yes. Many clients choose a combined package for better control, compliance and efficiency.

03. Do we need to replace our internal finance staff?

No. We can operate as an extension of your existing team.

Data Security & Compliance

01. How do you protect our payroll and financial data?

We apply strict access control, secure cloud infrastructure and encrypted data transmission. Access to sensitive information is limited to authorised team members only and monitored through internal controls. Data is backed up regularly to ensure continuity and safe recovery.

02. Are you GDPR compliant?

Yes. All processing of employee and financial data is aligned with GDPR requirements. We maintain clear data-processing policies, handle personal data only for legitimate business purposes, and ensure that data subjects’ rights (access, rectification, erasure) can be exercised without delay.

03. Who owns the data and reports?

You retain full ownership of all payroll, accounting and compliance data. We act only as your data processor and will provide or export data upon request, including after contract termination.

04. Do you perform AML checks and comply with anti-money laundering regulations?

Yes. We follow the Bulgarian Anti-Money Laundering Act and applicable EU directives. This includes KYC procedures for identifying the business and authorised representatives, verification of ownership structure (UBO checks) and ongoing monitoring where required. We may request documents such as company registration details, ID verification of directors or UBOs, and evidence of business activity to ensure full regulatory compliance.